Glamping Team Leader

Merlin Entertainment Chessington 2 months ago

Chessington World of Adventures Resort, Leatherhead Road
Chessington, SURREY, KT9 2NE
United Kingdom

Chessington World of Adventures Resort is the UK's wildest adventure! With our Theme Park, Zoo, and our spectacular Hotel, there are plenty of roaringly exciting career paths available. We're also a part of the Merlin Entertainments family - associated with attractions like SEA LIFE, LEGOLAND Parks, Madame Tussauds and More!

We're currently looking for a Glamping Team Leader to form part of the face of our Explorer Glamping

About the Role

Our Glamping Operations team, are dynamic and motivated to deliver engaging & memorable guest experiences to our Adventurers. As Glamping Team Leader you will be focused on supervising and delivering the highest guest experience to our Adventurers as well as maximising additional revenue at any potential opportunity. Working as part of a team, you will ensure a flawless daily operation and will be a brand ambassador for the Chessington World of Adventures Resort and Merlin.

This role will include mainly being the Duty Manager for the Glamping Site, Front of House check in and check out of the Glamping tents, keeping the cleanliness and presentation of the site to a high standard, serving our Glamping Explorers in the Explorers Outpost buffet Restaurant as well as creating those memorable experiences to really enhance the Britain’s Wildest Adventure culture! As a Glamping Duty Manager, you will be responsible for the Glamping Operation on a shift basis, either 7am-3pm, 3pm-11pm and Night shifts 11pm-7am. With this you will be responsible for management of the operational team on shift, as well as ensuring the operation runs smoothly with minimal impact on the staying Adventurers. You will be the escalation point for any feedback from the Adventurers and you will be empowered to do whatever is possible to make their short break memorable.

Please note, as a Night Shift Duty Manager you must be over the age of 18.

This role is part time, seasonal role working on average 35 hours per week, which will include weekends and bank holidays as required.

About You

Chances are you will be in a similar role and looking for your next wild adventure; ideally you will have a Food & Beverage and/or a Front of House background from Accommodation properties. You will be used to working in a team, confident enough to make informed decisions and set standards across the department. You will have high standards and will be smart and friendly in appearance. You will be passionate about developing yourself within the business.

The Perks

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include an hourly rate of £9.25 and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.


#LI - EF1