At One Healthcare, we are very proud of the exceptional level of service we deliver and the way we look after our team. We are always on the lookout for exceptional people who can connect with our culture and values to help us write the next chapter of the One Healthcare Group story. If you relish a challenge and want to work in an industry leading facility with like-minded individuals, One Healthcare is right for you.
About the Hospital
One Hatfield Hospital is Hertfordshires newest private hospital and has the very latest technology ensuring that our operating theatres provide patients and employees with the very best environment to keep them safe and free from infection.
Our private hospital is home to the latest theatres, luxury ensuite bedrooms, specialist rehabilitation Physiotherapy and outpatient diagnostic facilities including fast-track access to X-ray, CT, MRI and ultrasound.
One Hatfield is ideally located for candidates around the Hatfield, St Albans, Stevenage, Watford, North London, Essex and throughout Hertfordshire and Bedfordshire.
One Hatfield Hospital, Hertfordshire has a vacancy for a Healthcare Imaging Assistant to join their team of exceptional people delivering exceptional care.
Healthcare Imaging Assistant
Reporting to: Radiology Imaging Lead
1 JOB PURPOSE
Working as part of a team & under the overall guidance of the Radiographers to provide an effective and efficient radiology service.
Maintain high levels of skills, judgement, initiative, professional knowledge and sensitivity
Maintain high standards of Health and Safety in line with current H&S Codes and policies
Carry out other work and duties as workload may require
Have a full working knowledge and understanding of radiology investigations, information systems and the bookings protocols.
2 KEY ACCOUNTABILITIES
On a day to day basis assisting radiographers / radiologists in the course of their work and via liaison with patients / secretarial staff.
Liaise with Radiologists / Radiographers to ensure smooth, efficient service to patients and customers.
To communicate in a concise and appropriate manner, complex information regarding procedures to other hospital staff, patients and relatives.
To be able to provide reassurance and overcome patient concerns and barriers to understanding in order to obtain the level of co-operation required to achieve a successful outcome to procedures.
To be responsible for the correct care and use of equipment and resources generally throughout the department but with a particular emphasis on the specialist equipment used in radiology.
Preparation of next day work lists, ultrasound/MRI lists and setting up procedure trolleys
To assist with ordering of stock and ensuring rooms are fully stocked and ready for use before every session
To be responsible for entering pre-determined clinical data and such additional, professional observations as may be appropriate onto computer based systems such as the Radiology Information System (RIS) or Compucare.
To have a flexible approach to working hours and be prepared to participate fully in shifts, extended working day and on-call working rotas and schedules as may be required.
To be required to carry out duties appropriate to role and grade in any area of the Radiology departments if exceptional circumstances make this necessary.
Be prepared to participate in on-going audit activities within the radiology department and to suggest appropriate subjects for such activities for consideration by the Head of Radiology and Superintendent Radiographers.
To contribute to and work within a safe working environment.
To attend and participate in departmental meetings as deemed necessary by the Head of Radiology and Superintendent Radiographers.
To take part in regular performance appraisals.
Maintain equipment and waiting area to highest standards.
The post holder is expected to comply with Aspen Infection Control Policies and conduct him/herself at all times in such a manner as to minimise the risk of healthcare associated infection.
Ensure untoward incidents, technical and equipment problems are reported.
- Greet patients in a welcoming friendly manner, book patients into the department, confirming records of the patient details are accurate and up to date ensuring amendments are made on RIS/Compucare where necessary in real time.
Book appointments in person, via telephone and post. Ensure the correct appointment letter processed indicating correct examination preparations.
Have a clear understanding of appointment procedures with knowledge of each individual consultant speciality.
Inform patient with accurate instructions regarding examination prep (to attend with a full bladder / fasting) answering and seeking answers to any concerns.
Advise patients in a professional manner on sensitive issues such as LMP dates (10 day rules / menstrual cycles)
Direct patients to the appropriate waiting area and ensure patients are given appropriate instructions for their radiology examinations. Monitoring of patients in waiting area.
At times referrals require some investigation to confirm whether a patient may need special assistance. This is considered when booking a room / consultant.
To undertake any other duties not specified within the job description as determined by the Radiology Imaging Lead.
Display excellent communication skills, act in a professional manner with sensitivity and discretion both in person and on the telephone often communicating with emotional patients/relatives using judgement and experience
Maintain a strong professional working relationship with radiography staff, administrators, consultant radiologists and hospital staff often being put on the spot to find solutions for urgent patients and queries.
Train new staff on appointment systems and monitor quality of training in conjunction with senior staff.
Fully flexible- 7 days
Negotiable dependant on experience
We listen to what our employees want and regularly evaluate our staff benefits. As well as competitive pay and job satisfaction youll also benefit from:
5 weeks holiday plus bank holidays, pro rata for part time
Contributory pension scheme Up to 5% employer contribution access through an online pension account
Death in service payment 3x your annual salary from the 1st day of your employment
Exclusive retails discounts at multi retailers
Employee Assistance Programme 24/7 free and confidential counselling
Private medical insurance with option to add family members
Free life assurance
Free eye test and voucher towards costs of eye-care
Free annual Flu jab
Training and development opportunities
Wide range of training courses available to all employees
An organisation that strives to promote our people internally
Career development and progression opportunities
Flexible working options
Staff social events
Pay enhancements for unsocial hours
Free tea and coffee
Refer a friend recruitment scheme (currently£1000)
One Hatfield Hospital reserves the right to remove job adverts before the closing date.
At One Hatfield Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer.
Any offers of employment made by One Hatfield Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks could be found at https://www.gov.uk/disclosure-barring-service-check