At One Healthcare, we are very proud of the exceptional level of service we deliver and the way we look after our team. We are always on the lookout for exceptional people who can connect with our culture and values to help us write the next chapter of the One Healthcare Group story. If you relish a challenge and want to work in an industry leading facility with like-minded individuals, One Healthcare is right for you.
About the Hospital
One Hatfield Hospital is Hertfordshires newest private hospital and has the very latest technology ensuring that our operating theatres provide patients and employees with the very best environment to keep them safe and free from infection.
Our private hospital is home to the latest theatres, luxury ensuite bedrooms, specialist rehabilitation Physiotherapy and outpatient diagnostic facilities including fast-track access to X-ray, CT, MRI and ultrasound.
One Hatfield is ideally located for candidates around the Hatfield, St Albans, Stevenage, Watford, North London, Essex and throughout Hertfordshire and Bedfordshire.
One Hatfield Hospital, Hertfordshire has a vacancy for a Radiology Clinical Administrator to join their team of exceptional people delivering exceptional care.
Radiology Clinical Administrator
Reporting to: Diagnostic Imaging Lead
To provide a professional reception and appointments system for all modalities in the Radiology Departments at One Healthcare. To be the first point of contact in person at the radiology reception desk and on the telephone for patients, hospital personnel, medical staff and consultants. Must have full working knowledge and understanding of radiology investigations, information systems and booking protocols. To work as part of a highly trained and experienced team, exercising initiative and prioritising workloads whilst following departmental policies and procedures.
Duties & Responsibilities:
- Greet patients in a welcoming friendly manner, book patients into the department, confirming records of the patient details are accurate and up to date ensuring amendments are made on RIS/Compucare where necessary in real time. Perform a credit card swipe when required.
Open/distribute and monitor emails identifying urgent referrals.
Interpret request information to ascertain examination request and scan, allocate and book patient requests/appointments on to the RIS/Compucare system with appropriate radiologist and/or in appropriate timeslot, ensuring patient details are correct.
Liaise with Radiographers /Radiologists regarding vetting / protocolling requests within a timely manner and discuss concerns regarding duplicate requests.
Have a clear understanding of appointment procedures with knowledge of each individual consultant speciality.
Advise patients in a professional manner on sensitive issues such as LMP dates (10 day rules / menstrual cycles)
Book appointments in person, via telephone and post. Ensure the correct appointment letter processed indicating correct examination prep.
Carry out required reception desk tasks on a daily basis i.e.:
Process any paperwork left from previous day or which arrives during the day
Check Diagnostic Inbox for any requests sent in electronically and process
Assemble radiologists clinic lists for the following days and ensure paperwork present
Check upcoming appointments for any errors and correct
Check Pending list daily for any patients who are due to be contacted according to their request
Ensure outlook emails are constantly monitored to capture notifications, changes to procedures/protocols and training. Also ensure that emails are read daily from admin coordinator and Radiology Imaging Lead.
Fill last minute appointment slots due to cancellations ensuring maximum efficiency and full use of services are met updating relevant staff of changes to booked lists.
Inform patient with accurate instructions regarding examination prep (to attend with a full bladder / fasting) answering and seeking answers to any concerns.
Direct patients to the appropriate waiting area and ensure patients are given appropriate instructions for their radiology examinations. Monitoring of patients in waiting area.
At times referrals require some investigation to confirm whether a patient may need special assistance. This is considered when booking a room / consultant.
To act as the primary contact for telephone enquiries from patients, consultants, GP practices, admin and clerical staff as well as other healthcare professionals in a proficient manner to a satisfactory conclusion whilst remaining calm in the face of anxious and/or emotional patients and relatives.
Ensure compliance to GDPR if copy of imaging was requested. Also ensuring requests for copy images from medical professionals are from a reliable source.
Generally assist patients as part of their work, but other duties might involve the manual handling of patients, when assisting radiographers during a major patient incident.
To undertake any other duties not specified within the job description as determined by the Radiology Imaging Lead.
Be aware of relevant Radiation Protection Guidelines
Exercise initiative, prioritise own workload and act independently
Multitask daily, maintaining the ability to complete each task correctly
Demonstrate team work and at times cover for colleagues leave/sickness
Report any failures/maintenance issues to appropriate area
Display excellent communication skills, act in a professional manner with sensitivity and discretion both in person and on the telephone often communicating with emotional patients/relatives using judgement and experience
Maintain a strong professional working relationship with radiography staff, consultant radiologists and hospital staff often being put on the spot to find solutions for urgent patients and queries.
To attend and contribute to staff meetings
Train new staff on appointment systems and monitor quality of training in conjunction with senior staff.
Fully flexible- 7 days including weekends. Can be a full time or Part-time post.
Negotiable dependant on experience
We listen to what our employees want and regularly evaluate our staff benefits. As well as competitive pay and job satisfaction youll also benefit from:
5 weeks holiday plus bank holidays, pro rata for part time
Contributory pension scheme Up to 5% employer contribution access through an online pension account
Death in service payment 3x your annual salary from the 1st day of your employment
Exclusive retails discounts at multi retailers
Employee Assistance Programme 24/7 free and confidential counselling
Private medical insurance with option to add family members
Free life assurance
Free eye test and voucher towards costs of eye-care
Free annual Flu jab
Training and development opportunities
Wide range of training courses available to all employees
An organisation that strives to promote our people internally
Career development and progression opportunities
Flexible working options
Staff social events
Pay enhancements for unsocial hours
Free tea and coffee
Refer a friend recruitment scheme (currently£1000)
One Hatfield Hospital reserves the right to remove job adverts before the closing date.
At One Hatfield Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer.
Any offers of employment made by One Hatfield Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks could be found at https://www.gov.uk/disclosure-barring-service-check