Team Manager @ Marks & Spencer - Ilford

Job Overview

2 months ago

Team Manager

Marks & Spencer - Ilford

Job Description:


M&S is changing, and it's changing fast! As part of our ongoing transformation to deliver "Stores of the Future" we are looking for strong, innovative and resilient Leaders, considered experts in their field to drive change and influence the future. It’s the simple ideas that spark from you and your teams that can make the biggest difference. We are working hard to ensure our store estate is fit for the future, by trialling different concepts and opening new stores – our plan is to open c.75 stores over the next 3 years that will offer our customers a new and innovative shopping experience, whilst maintaining the traditional M&S values our customers love.

Our Team Managers are responsible for leading 92% of our colleague population. As a Team Manager you are an integral cog within the in-store Management Team. Your role is to help our people be the best that they can be and to assist in driving sales, commerciality and service standards within your store.

One of the requirements for our Team Managers is flexibility to work across various departments including Food, Hospitality, Clothing & Home and Operations... but in return it will provide you with a strong grounding across all elements of our business and therefore support with career progression in the future.

The North East London region is a region of 19 stores, made up mainly of high-trading Simply Food stores with a few larger stores, including the large Thurrock Lakeside store. Store locations go as far East as Thurrock and Romford, as North as Enfield, and as Central to London as Finsbury Park, Hackney and Canary Wharf.

About the role

  • To drive a selling culture within your team
  • Consistently raise performance and capability of the team to support developing internal talent
  • To utilise and exploit data to support with operational decisions
  • Implement a continuous improvement mentality within the team
  • Work in partnership with the commercial team
  • To always energise the team to deliver first class customer service within a fast-paced environment

What’s in it for you?

  • Flexible working options – alternate weekend working
  • Standard working week 39 hours
  • 20% Colleague discount on most things from furniture, fashion and of course food
  • First class welcome to M&S with a tailored 12-week induction in your training store
  • Options to progress – it’s something we’re proud of at M&S. Only if you want to that is. If you don’t, it won’t stop us investing in your continued learning
  • Holiday Entitlement 28 days – with more earned the longer you’re with us
  • Celebration Day – a paid day off to celebrate something that’s important to you *
  • Charity Volunteer Day – A paid day away from work to support your chosen charity *
  • Perks and Discounts via the M&S Choices website (these are great and there are lots!) including;
  • Cycle to Work scheme where you can buy a new bike*
  • Annual bonus

About the application process:

You’ll initially complete a short online application form and then take part in a short video interview. If successful, you’ll be invited to an interview or assessment.

Ready to apply?

We are an inclusive employer and are committed to an active Equal Opportunities Policy which starts with our recruitment and selection process.

If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email [email protected] so we can make alternative arrangements for you.

  • Qualifying period applies

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