Area Manager - South Outlets (Tommy Hilfiger / Calvin Klein)

PVH London a month ago

About PVH

With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.

Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.

Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360° marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music and Entertainment.

About THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.

To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.

The PVH Area Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.

They are accountable for identifying, recommending, executing and managing initiatives and efficiencies that support the business structure, strategy and growth. Reporting in to the Head of Retail (channel specific), this is a true leadership role responsible for coaching and developing their teams to be the very best version of themselves.

Responsibilities include:

Trade & Sales Generation:

  • Exceed sales goals and KPI targets, monthly, quarterly and annually.

  • Analyze sales reports and data to determine the needs of the business and set business strategies.

  • Track, monitor and communicate business results in commercially succinct manner.

  • Full review of the areas P&L performance, submitted monthly to key stakeholders.

  • Seek new ways to increase business and drive individual store and area performance.

  • Promote omni-channel engagement and drive results to enhance customer experience.

  • Build key relationships with retail for each location, collaborating with Head of Retail and Marketing to identify marketing opportunities to support sales.

Customer Service:

  • Ensure all associates provide the highest level of customer service through brand-specific proposition.

  • Submit a full review of the areas Mystery Shop performance.

  • Manage underperformance using the Red Alert system.

  • Drive customer insight through Tell Tommy and Contact Calvin programs.

  • Resolve all customer queries and complaints quickly and effectively.

  • Identify, introduce and manage any special events inclusive in collaboration with Marketing and PR team.

  • Keep ahead of trends in the market place and effectively monitor competitor activity to maintain a leading, world class customer experience/proposition.

Product & Operations:

  • Complete 360 monthly store audits, review results and set actions to ensure stores remain compliant.

  • Introduce weekly and monthly lines of communication with stores that drive engagement and ensure managers strive to exceed existing performance standards.

  • Control Profit & Loss through store expenses and maintain budgets, continually striving to reduce all costs.

  • Manage, support and review bi-annual inventories, creating action plans as an outcome.

  • Support and assume responsibility for the integrity of Shipping/Receiving in all areas and ensure that staff adheres to all policies and procedures.

  • Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication and LP audits.

  • Work to maintain SKU accuracy ensuring all stores within the area achieve the 97% result. Reviewing operational guidelines for RFID with the SM’s to ensure counts are on time and fully prepared, delivering action plans where RFID results are below 97%.

  • Oversee stores scheduling to ensure staffing is optimised to drive business and meet demands of peak traffic whilst remaining tight to budget. Ensuring all stores are using the correct supporting tools to effectively schedule teams.

  • Ensure Health & Safety compliance and that all stores meet H&S expectations.

  • Utilize reporting and Store Force to ensure all salaried team members within the area are compliant with clocking in and out and manage non-compliance by guideline.

Merchandising/Visual:

  • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies

  • Consistently deliver all brand standards.

  • Drive engagement of the CofE programme with the SM population attendance.

  • Partner with B&M, logistics, and Head of Retail to ensure appropriate assortment for the stores

  • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

People:

  • Recruit, train, and develop store teams, creating an area succession plan.

  • Deliver full Evolve (Digital Learning Platform) participation within your area, ensuring all New Starters complete induction and relevant learning modules are completed.

  • Continually evaluate the performance of each manager and provide constant feedback to ensure results.

  • Ensure all store/location management are using active objectives, completing Year End sign offs and conducting probation review meetings providing detailed feedback.

  • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary.

  • Partner with HR to review and evaluate management census by store, identifying opportunities to drive additional business through improved staffing structure.

About YOU

  • You'll you have a minimum of 3 year’s experience within a senior/multi-site retail management role.

  • Previous experience within a lifestyle brand environment is ideal.

  • You'll have a proactive and solutions oriented mindset

  • You'll have strong project and time management skills with excellent attention to detail

  • You’ll be a commercially astute and confident decision maker, communicating with impact across all levels.

  • You’ll have strong stakeholder management skills and the ability to build relationships with ease.

  • You will work well with change, being able to quickly adapt and work with pace

  • You’ll be a strong team leader with an ability to manage, motivate and inspire large teams.

About WHAT WE OFFER

At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates – both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.