Client Service Executive

Deutsche Bank London a month ago

Job Title: Client Service Executive

Location: London

Corporate Title: Associate

The Emerging Europe Desk in London is part of Deutsche Bank’s International Private Banking business. The team is focussed on servicing clients Ultra High Net Worth and High Net Worth clients from Central and Eastern Europe, including Russia, as well as Israel, Turkey and Greece.

The Client Service Executive team within Wealth Management are responsible for supporting the Relationship Managers (RMs) and Investment Managers (IMs) in the day to day servicing of clients. You will be processing transactions, resolving account/ payment problems and providing all round operational support.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

  • Competitive salary and non-contributory pension

  • 30 days’ holiday plus bank holidays, with the option to purchase additional days

  • Life Assurance and Private Healthcare for you and your family

  • A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits

  • The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

  • Handling general inquiries from clients and assisting RM’s in all aspects of client services to ensure clients’ need are met

  • Taking and executing clients’ orders, including but not limited to money market, securities and Foreign Exchange spot transactions; checking appropriateness/ suitability where required

  • Processing and following-up to completion of all client payment instructions in a professional and timely manner relating to both internal and external requests; including call backs, signature verification, balance checks, instruction input and record keeping; critically assessing the transaction behaviour and keeping the RM informed for Anti-Money Laundering purposes

  • Providing regular updates to RMs with respect to unauthorised overdrafts and preparing credit excess reports

  • Assisting in the execution of the periodic fee run by ensuring RMs are informed of any insufficient balances

Your skills and experience

  • Relevant industry experience in client services/ private banking support role within Private Client Wealth Management

  • Educated to Bachelor’s degree level or equivalent qualification/relevant work experience

  • Written and Oral Russian language is beneficial, Spanish, German, French, Italian would be a bonus.

  • Excellent communication skills both written and verbal and strong interpersonal skills with a positive approach

  • Eager to help improve our processes, with a continuous improvement mindset

How we’ll support you

  • Coaching and support from experts in your team

  • A culture of continuous learning to aid progression

  • A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.