Content Designer

Just Eat London a month ago

Just Eat is a leading global marketplace, providing millions of customers with an easy and secure way to order and pay for their favourite food from tens of thousands of Restaurant Partners.

We are committed to bringing emerging talent into our business, as well as retaining and developing our existing colleagues, with the potential to be tomorrow's leaders of Just Eat.

The opportunity

Position: Content Designer

Department: Customer Services

Reports to: Training Manager

Location: London | Borehamwood

The role

Working as part of our Training & Quality team, the Content Designer will be responsible for delivering and maintaining high quality and engaging training assets for our Operations teams across JET.

Key Responsibilities

  • Create highly engaging training content from storyboards and briefs, for e-learning modules, and virtual as well as face to face classroom delivery. This includes but is not limited to, visual aids, training scripts, instructor-led training guides, supporting material, participant assessments, and feedback forms.

  • Maintain and update existing training assets and knowledge base articles, by working closely with the Quality team and staying up to date with policy and process changes in the business. This also includes version control (ie. documenting changes).

  • Collaborate with the wider Training & Quality teams and subject matter experts to get continuous feedback and sign off on new training content. This helps identify any points of improvement or knowledge gaps, making our content best in class.

  • Facilitate TTT sessions once new material has been signed off and remain their main point of contact for any training content related questions.

  • Support in other administrative projects and ad hoc tasks, such as carrying out learning needs analysis, setting up a new LMS, and transferring content into new formats.

Required skills and experience
  • Your knowledge about content design could come from a degree in instructional design, educational technology or psychology or similar fields; equally you could be really talented at creating learning material and have some samples of your work you can show us.

  • You're a creative, flexible, self-starter with the ability to operate in a fast paced, ever changing environment. Although you are happy to work independently on projects, you thrive in a collaborative environment and seek feedback from your stakeholders.

  • As most of the training content is process and policy driven, you are someone who can deliver on accuracy in an engaging way. Your attention to detail is matched by your ability to follow brand standards and style guidelines when it comes to visualizing your content.

  • You might not know all the ins and outs of instructional design, but some of the phrases that appear in your google search history are learning methodologies, learning technologies, lesson planning, adult learning, blended learning principles

  • It would be advantageous (but definitely not a requirement) to have knowledge of working in a call centre or restaurant environment.

  • We use the following tools to create learning content: GSuite, Articulate 360, and InVision and perhaps some more to come in the future. If any of these or others are familiar to you, definitely tell us about it in your application.

Why work at Just Eat?

Hello, we're Just Eat – a leading, global hybrid marketplace for online food delivery. We provide over 26 million customers with an easy and secure way to choose, order and pay for their favourite food from 100,000+ Restaurant Partners in 12 markets around the world.

We've built our business on having the widest choice available on our platform – with over 100 different cuisines from local independents to globally famous restaurants, available to order via our app and website.

We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base – to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector.

We're built to deliver behind the scenes too. To make Just Eat the great company it is takes a great team of people. Which is why all our Just Eaters can rely on a diverse and inclusive workplace where they feel they can belong – allowing everyone to bring their most colourful selves to work every day. We're passionate about nurturing our people, and offer a full programme of training and support to all of our employees – helping them develop their careers in a way that suits them.

Since 2001 Just Eat has grown from an ambitious crew of 15 founded in Denmark, to a global team of more than 3,600 people today – all focused on our brand vision: Serving the world's greatest menu. Brilliantly.

It's what we do. A vision guided by our five GREAT brand values: Get it done, Razor sharp, Evolution at pace, Ambitious appetite, and Together we win… all of which give you a strong hint as to how we do it too.

They're also the backbone of our open culture. A culture where all our employees, from all different backgrounds, speaking all sorts of languages, reflect our inclusivity and our brand's global audience and outlook.

It's why we're always looking out for smart, driven, and dedicated people to bring their experience, expertise and enthusiasm to our global team. People who want to share ideas, try new things, and bring their own bit of brilliance to the Just Eat table.

Bon appetit!

No matter who you are, what you look like, who you love, where you are from, religious beliefs or takeaway preferences you could find your place at Just Eat. We're a diverse and inclusive workplace that promotes a sense of belonging, allowing all of our people to bring their most colourful and complex selves to work every day.