Head of Passenger Services Programme Office

UK Government - Department for Transport London a month ago

We are recruiting a Head of PMO based in Rail Group Passenger Services.

This is your chance to help deliver projects that will still be making a difference to people’s lives a century from now and help place Britain on the forefront of the transport revolution.

The Head of Passenger Services Programme Office role is a fantastic opportunity to work at the heart of a highly commercially focused part of the Government, leading the Programme Office supporting multiple major projects to challenging timescales within a civil service operating environment. It’s an exciting chance to lead an experienced team of programme & project specialists, making your mark on one of the biggest, most complex programmes in Government.


Your Role Responsibilities include (but not limited to):

Leading and motivating the team to improve business performance and develop potential, promoting diversity and empowering individuals to deliver.

Overseeing the planning and delivery readiness functions for complex major work programmes, drawing project and programme information together to provide an overview of key milestones and interdependencies, tracking progress, identifying and escalating areas of concern.

Delivering programme manager functions for a complex portfolio of major projects, advising the Managing Director and Senior Leadership Team direct on progress across all workstreams. Combining a strategic overview with grasp of day-to-day detail, anticipating issues and risks and making timely recommendations for effective actions. Working with project leads and business as usual to ensure dependencies are actively managed.

Ensuring delivery of timely and accurate reporting to key stakeholder groups including: SRO and Senior Leadership Boards, DfT Investment Committees, Ministers, HM Treasury and Infrastructure Projects Authority (‘IPA’).

Overseeing programme level risk management, providing clarity and visibility of the programme-wide risk picture through effective reporting and escalation. Lead the provision of effective governance, supporting Directors in delivering the business of the organisation.

Providing a responsive source of specialist project delivery expertise to projects, supporting risk, planning, governance, reporting and related work. Providing hands-on support to business-critical projects as needed.

About you

We are looking for you to bring strong leadership skills with the ability to motivate the team towards achieving key strategic objectives. We would love to attract a project delivery professional with the ability to apply their skills pragmatically in a major programme environment.

You are resilient and can confidently handle periods of change and lead your team through ambiguity. You have excellent technical knowledge with the ability to use your skills to provide strong recommendations.

You will have exceptional stakeholder engagement and relationship building skills which will enable you to influence and challenge at all levels. You are someone that can build rapport quickly and can build positive lasting relationships with partners to achieve strategic objectives.


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Communicating and Influencing
  • Making Effective Decisions
  • Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

  • Resource Management
  • Governance


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out more about what it's like working at the Department for Transport.