Human Resources Business Partner

TTEC London a month ago

Human Resources Business Partner

TTEC Human Capital Business Partner EMEA (Remote - UK, Poland, Bulgaria or Greece)

TTEC are customer experience experts - we support brands in their quest to provide amazing experiences to their customers through meaningful connections. A NASDAQ listed company with nearly 40 years of experience, our consultative approach and leveraging of people, process and technology empowers global and emerging brands to drive top-line revenue, generate efficiency and cost savings, build loyalty and enable long-term, sustainable growth. We have extensive growth and investment plans for EMEA region, making this an opportune time to join the company.

TTEC are a Multi Award winning global organization with over 50,000 employees, TTEC EMEA has recently won numerous awards for our services and people. Our people strategy is based on the five pillars of Leadership, Team, Innovation, Community and Technology

What you'll be doing:

Human Capital Business partners support assigned business units and leaders to strategically address Talent needs. They develop and implement talent initiatives in support key business goals and strategies. They proactively identify human resource initiatives that will substantially enhance bottom line results and improve employee related gross margins. Over time, they establish themselves as an indispensable member of the leadership team.

What you'll bring to us:

  • Understand all key business initiatives and goals for each supported business area.
  • Deliver talent solutions to challenges affecting the success of the business.
  • Collaborate with team members to deliver outstanding talent initiatives to the business.
  • Develop a "Trusted Advisor" relationship with key leaders at multiple levels.
  • Partner with and leverage COE teams across human capital, total rewards, development, payroll, talent acquisition and legal.
  • Leverage reporting and data to drive analytics to better understand talent aligned to business results.
  • Participate in leadership meetings and drive the talent agenda.
  • Participate on project teams for company driven initiatives requiring a human capital perspective.
  • Analyzes organizational structure, responsibilities, teamwork, capabilities of incumbents, business or operating procedures, reporting relationships, processes, and ways of working to devise most efficient methods of accomplishing work.
  • Typical responsibilities may include process analysis and improvement initiatives (Change Management) as well as developing methods for measuring effectiveness of all programs that support organizational development. May partner with other HR COE's to develop, assess, facilitate and/or lead organizational development interventions, programs and processes to support business objectives and strategy implementation.

What skills you'll need:

  • Bachelor's Degree or similar education.
  • Strong background in EMEA Labour Legislation and Employee Relations.
  • Minimum of 5 years of related HR Business Partner experience.
  • Ideally, a background supporting contact centres in global BPO organisations.
  • Plus to have experience in CIPD or continued education.
  • Strong experience in multiple HR disciplines (total rewards, talent acquisition, performance management, employee relations, etc.). We do have Centers of Excellence this person would partner with.
  • Proven ability to build relationships of trust with leadership (Vice President and Director level).
  • Ability to influence leaders and teams of differing viewpoints to create positive outcomes.
  • Strong written and verbal communication skills.
  • Ability to coach and influence people leaders Working knowledge of HRIS systems & system savvy Passion for customer engagement and employee experience.

Notice to external Recruiters and Recruitment Agencies:
TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on For more information about TTEC, visit or search #ExperienceTTEC throughout social media to engage in the global conversation.


Primary Location

: GB-ENG-London


: Human Capital / Talent Acquisition