NHS Test and Trace - Operations Manager

UK Government - Department of Health and Social Care London a month ago

We are looking for Operational Managers who will oversee and ensure the successful operation of processes and procedures within the Delivery team. In this role you will directly lead and manage a team who will support those members of society that are most vulnerable, to gain rapid access to mass testing.
Your focus will be on enabling this successful organisational mass testing programme; continuing to bring mass testing to satellite test sites and into people’s homes.
You will lead as part of an agile working environment, so we are looking for individuals who are able to work with ambiguity and continual changing focus.
You will play an integral part in managing the operations for the delivery of test kits to different user groups (such as Care Homes, Schools, Pharmacies); leading an effective operational team, creating new strategies to reach new user groups, managing the implementation of new pilots and embedded processes and procedures, investigating user group escalations or issues, communicating and influencing change and continuous improvement, managing key stakeholder relationships, overseeing the user group journey through digital ordering systems, and making effective decisions based on the evidence of data trends and reporting.
You will continually assess processes for improvement and embed positive change to advance user group experiences. You will be responsible in communicating change and the impact to key stakeholders internally and externally. You will always share best practise with your fellow operational leads and senior leadership, incorporating improvements and listening to suggestions where appropriate.
This role requires a positive, can-do approach, and a broad skillset, from an engaging leadership style to efficient and effective problem solving, change and improvement, understanding data and operating systems, complex stakeholder management and outstanding communication.


Person Specification

We are looking for individuals who:

  • Feel comfortable working in a fast-paced environment where priorities can and will change very quickly
  • Have experience of working on a variety of projects at one time, with the ability to effectively and efficiently prioritise a range of pressing tasks across workstreams
  • Are able to organise and prioritise their own and their team’s workload effectively, and have great time management skills
  • Demonstrate persistence and resilience, achieving success by delivering despite obstacles
  • Have experience in managing projects from creating strategies, planning, to pilot, to delivery, to business as usual
  • Have worked in an operational/service delivery environment previously in a leadership role with line management experience
  • Are proactive, perceptive, great at problem solving and can use sound judgement and evidence to make effective decisions
  • Can take ownership and accountability for decisions and commitments
  • Will have a strong desire to constantly look for better ways of doing things, and the ability to effectively embed change
  • Have great communication and interpersonal skills (both oral and written), and extensive experience of stakeholder and client relationship management and engagement
  • Have the ability to influence peers and team members
  • Will evidence great leadership skills, maintain team morale, and motivate your team to consistently achieve
  • Have previously worked with data in platforms such as Microsoft Excel, and Customer Relationship Management Systems
  • Enjoy working with others as part of a localised team and a wider team
  • Have the ability to learn quickly and adapt to new technology and IT systems, and procedures and processes
  • Have had previous experience using data modeling platforms such as SQL (desirable)
  • Have an understanding of digital user journeys or digital change (desirable)

We welcome applications from candidates regardless of their background and are committed to supporting team members in their personal development. This is a fantastic opportunity for high performing individuals to develop and improve their skills within a supportive and inclusive team. This is a fantastic opportunity for high performing individuals to join a fast-paced and ambitious testing schedule within a supportive and inclusive team.


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Delivering at Pace
  • Communicating and Influencing
  • Making Effective Decisions
  • Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

  • Leadership


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension