Office Manager (Support) @ NMG Consulting - London

Job Overview

2 months ago

Office Manager (Support)

NMG Consulting - London

The Office Manager role has ownership of the quality of presentation and efficiency of management of the NMG London office, including EA support to the London partner, and basic team coordination for the London consulting team. The role is often the first point of contact for visitors to the office. It also acts as a liaison with other NMG offices.

Company Overview

NMG Consulting is a leading multinational insurance and investments consultancy, integrating consulting, insights and analytics. Our consultants provide strategy consulting, insights, analytics and actuarial services to financial institutions including banks, insurers, reinsurers and fund managers.

Summary Statement

The Office Manager role has ownership of the quality of presentation and efficiency of management of the NMG London office, including EA support to the London partner, and basic team coordination for the London consulting team. The role is often the first point of contact for visitors to the office. It also acts as a liaison with other NMG offices.

The Office Manager assists with local administrative requirements and interactions with central HR, Finance and IT support from other office locations. Excellent interpersonal skills are essential, along with exceptional organizational abilities and pride in running a tight ship.

Role

Office Manager (Support)

Location:

London

Industry:

Insurance, Wealth Management, Asset Management
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Key Responsibilities

  • General Administration Responsibilities: a) Ensure smooth running of the local office; b) Provide EA support to London Partner including diary management; c) External and internal event management; d) Coordinate local and international travel, and related documentation including visa application requirements; e) Answer and direct inbound calls; f) Manage suppliers, service contracts (communications, IT etc) and local office subscriptions, address issues promptly; g) Manage meeting room bookings, organise catering requirements; h) Organise team meetings, video and conference calls; i) Support senior management / board meetings when required, including agendas, minutes etc; j) Coordinate courier and mail and maintain records; k) Attend and contribute to monthly Operations call; l) Coordinate local participation in annual Charity Challenge activities; m) Coordinate incentive vouchers for programme participants and Shout Out vouchers for staff; n) Manage CRM and Citylogue distribution list, ensure relevant areas of website are up to date; and o) Manage and maintain NMG UK office call tree and forms and templates respectively.

  • Premises/Assets: a) Ensure physical office environment is professionally presented, organised, and clean; take prompt action to rectify issues; b) Maintain and update contracts, office leases and insurance policies; c) Liaise with building manager(s) and landlords, attend fire warden training, maintain office access cards; d) Coordinate replenishments for consumables, stationery or office supplies; and e) Coordinate equipment maintenance and purchases.

  • IT Administration: a) Maintain service records for office equipment and up-to-date inventory of technology; b) Liaise with the office’s external IT support provider (EISP) and NMG employees to solve IT issues (including new employee computer configuration); c) Monitor and supervise external IT support, on-site visits and service level agreements; and d) With the HOO, manage software and hardware licenses and provide support to ad-hoc IT projects as required.

  • Finance Support: a) Maintain record of purchases; b) Authorise local office expenses payments; c) Liaise with central Finance team including timely processing of requests; and d) Manage supplier invoices, staff expenses and credit card statements.

  • Human Resources Support: a) Assist with light administration including onboarding/offboarding of staff and back-up interview scheduling assistance; and b) Conduct induction training (IT, Expensify, TSheets) for NA/UK new joiners.

Competencies, Qualifications & Experience

  • Tertiary or diploma qualifications; minimum of 5 years of relevant experience; extensive experience with Microsoft Office Suite, particularly Word, Excel and PowerPoint.

  • Committed to confidentiality; Demonstrate high standard of administrative skills and abilities.

  • Committed to meeting deadlines, multi-task, and work well under pressure in a fast-paced environment; experience in reviewing and improving procedures and systems to improve the smooth running of the office.

  • Proven ability to work well as part of a team, but with initiative to work independently; strong interpersonal and communication skills.

  • First aid training preferable, otherwise NMG will be able to provide.

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