Security Business Operations Manager

UK Government - Department for Work and Pensions London a month ago

About the team:

The Security Business Operations Management Team is at the very hub of the function. The team develops and provides all aspects of Security Operations Management including, budgetary management, maintaining the Security and Data Protection (S&DP) resource baseline, providing fast and accurate responses to Parliamentary Questions (PQs) and Freedom of Information requests (FOIs), internal communications, Business Plans, the Security Strategy, secretariat duties to two high-level departmental Security Boards, high quality security information and MI, a variety of communications and support to the Chief Security Officer and the Senior Leadership Team. The team works not just across the security function, but across all areas of DWP including Finance, Commercials and HR and occasionally with other Government Departments such as Cabinet Office and HMRC.

About the role :

The post holder will play a vital role and in supporting the Lead and Senior Security Business Operations Managers, to influence, and provide strategic direction for the Security and Data Protection function for DWP. Often working with the senior managers across Security and wider DWP, you will help to ensure the continued, development, streamlining, maintenance and delivery of the Security Business Operations Management structure. This will involve taking ownership of specific areas of DWP Security Business Operations Management and being responsible for the continuous improvement of those specific areas and communicating and helping to install a culture of excellence and cooperation across the function.


You will act in a director support capacity role to service the needs of the Chief Security Officer (CSO).

  • You will be the go-to person to seek meetings with the CSO, you will pay attention to the demands on their time that has already been committed. You will have responsibility for effective diary management ensuring time is used efficiently and that, where appropriate, the CSO is fully supported.

  • You will thoughtfully manage the CSO's email inbox in line with their preferred methods of organisation, prioritising all incoming actions and their deadlines. You will need to maintain strong communication channels to swiftly alert the CSO to urgent requests and, when needed, use your judgement to delegate and commission tasks.-.

  • You will act as the focal point for colleagues in the event of time needing to be arranged for the CSO to review and “clear” papers (e.g. Ministerial submissions). For this, you will critically assess and be mindful of conflicting priorities and the particular timelines and deadlines of these papers amongst other information.

  • Draft communications/emails on behalf of the CSO or other colleagues, using clear language and highlighting any deadlines.

  • Confidently handle sensitive and sometimes personal information, maintaining confidentiality and respect at all times.

  • You will lead and have responsibility for managing UKSV invoicing and recharging, liaising with the DWP Vetting Team, internal and external customers to enable S&DP to recover costs incurred.

  • Depending on the role that you undertake you may have line management responsibility for one or more EO members of staff. As line manager you will fulfill the requirements of this position taking account of DWP policies and procedures ensuring they are complied with and adhered to at all times.

  • You will continuously build networks and maintain good working relationships with senior leaders within Security & Data Protection, DWP and wider including Other Government Departments.

  • You will build and maintain good working relationships with S&DP colleagues and with the business partnering community including Human Resources, Finance and Commercial.

  • You will support the Lead and Senior Security Business Operations Manager with a multitude of ad-hoc asks.

  • You will provide, as required and agreed, mutual cover for your colleagues in the wider BOM team when they are unavailable, and provide clear and detailed handovers where relevant when you go on holiday or other leave.

Essential criteria:
  • Evidence of supporting senior managers in the management of their time, building and maintaining networks and delivering at pace.

Desirable criteria:
  • Experience of communicating in a clear and concise manner and with a wide range of audiences.
  • Experience of building and maintaining good relationships and networks with colleagues and senior leaders.
  • Experience of working in a fast paced environment and handling sensitive information.
  • An understanding or experience of the security environment would be helpful.


We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Communicating and Influencing
  • Working Together
  • Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

  • Delivering at Pace


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension