Senior Application Support
Marex Spectron are a market-leading commodity broking company, based in the heart of the City of London, very close to Liverpool Street and a short walk from Shoreditch High Street station.
OVERALL PURPOSE OF ROLE
The Application Support team is responsible for technical support of all front office & post trade applications including trade capture, market data, settlement and clearing systems and their associated client applications as well as overnight risk calculation systems and the business systems used by control and support departments.
The team handles all support requests, incidents, problems and business continuity activities, to ensure the highest quality delivery of services to end users and clients. This is a vital role requiring a dedicated individual who can take ownership of issues and provide procedural and technical support to various teams and internal/external stakeholders.
In addition to driving resolution of day to day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.
Provide support for all Trading & Back Office Platforms offered by Marex Spectron to both internal and external client base
Support of Business users offering 1st, 2nd and 3rd line support
Manage vendor system upgrades and implementation
Manage exchange relationships and project manage mandatory upgrades
Create and deploy PowerShell scripts providing a range of business functions
Technical client on-boarding
New system analysis and implementation
Exchange reporting & Compliance audits
High Frequency trading platform knowledge and expertise
Consultative sales support
Incident management per ITIL standards
Process & trading system documentation – produce and regularly maintain to high standard
Monthly transactional and volume reporting across all systems
Liaison between technology dept. and business groups to communicate system changes
Manage client technical requirements within Marex technology department
Workflow and prioritisation awareness ensuring active tasks retain focus
SKILLS AND EXPERIENCE AND PROFESSIONAL QUALIFICATIONS REQUIRED FOR ROLE
Process driven and systematic
Good communicator and organisation skills
Ability to work as part of a team in an environment with changing expectations
Must be able to work under demanding conditions with a calm demeanour
The ability to work shifts periods between 6:30am to 3:00pm and 10.30am to 7:00pm
Key Technologies and Skills:
Experience gained in financial markets or financial services background, ideally banking.
Ability to build strong relationship with Application Development Teams and Business sponsors
General front to back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade
Powershell, Python, Rest api, locally developed apps, Windows OS, Linux Redhat/Centos, SQL, Oracle
Good knowledge of server-side trading infrastructure specifically in Derivatives & Commodities systems
Good working knowledge of Fix Messaging protocol including support experience
Strong background in Windows, Linux/Unix OS, including SQL & Oracle database architecture
Good knowledge of market connectivity protocols for key global derivative, commodity exchanges; CME, Eurex, ICE, Euronext, LME, Montreal, SGX.
Good experience in exchange and vendor management with a view to project manage exchange/system critical upgrades
Experience in technical onboarding of new API's & systems
Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity
Proven ability to show a proactiveness in picking up issues and improving existing processes
If this sounds like a fitting next step, we'd love to hear from you.