Senior Immigration Specialist, EMEA

Amazon UK Services Ltd. London a month ago

  • Bachelor’s degree in a related field (such as HR, legal or business management)
  • 8+ years immigration experience, including high volume experience in 3 or more countries in the EMEA region
  • Experience with immigration rules and processes in at least one of our high volume EMEA countries (the UK, Luxembourg, Ireland, Germany, Spain, UAE, KSA or South Africa)
  • Experience advising business and HR leaders on complex immigration regulations, risk and legal compliance (either in-house or in a management consultancy / legal setting)
  • Experience resolving complex immigration issues independently and taking ownership in unfamiliar or ambiguous circumstances
  • Experience managing third party vendors including on-boarding, performance monitoring and improvement planning
  • Experience developing and implementing continuous improvement strategies in matrixed environments
Amazon’s Global Immigration Team is building a best-in-class professional service to deliver immigration support and services to Amazon businesses, employees, candidates, and internal stakeholders across the EMEA (Europe, Middle East and Africa) region. We are seeking a Senior Immigration Specialist to partner with the EMEA Program manager and other peers on the team and support the needs of our growing organization in the region. In this role, you will represent Global Immigration on company-wide initiatives and manage your own portfolio of complex immigration projects. You will also be responsible for providing end-to-end support on complex immigration cases, working with external counsel on case filing strategies, responding to changing circumstances and needs and providing a connected and trusted case management experience.

Responsibilities:
  • Oversee external partners’ service levels and overall performance to ensure a frustration-free experience for Amazon employees and candidates in the region
  • Interact as needed with immigration supported employees, candidates, recruiters and HR teams on complex and escalated cases
  • Employ strong pan-EMEA immigration experience to identify country-specific immigration considerations and assess case management and filing strategies
  • Educate internal stakeholders on immigration processes and trends in the region, keep them appraised of any regulatory changes and deliver compliance-driven and business focused solutions
  • Recommend and influence change communications to impacted employees, candidates and other internal stakeholders as a result of regulatory or administrative changes
  • Develop and deliver country-specific or regional immigration training sessions for recruiters and other HR stakeholders
  • Support the development of a successful EMEA immigration program by identifying process improvement opportunities and creating enhanced systems and policies
  • Partner with the immigration Projects and Analytics teams to create tracking mechanisms and other dashboards that measure the program’s overall health, such as cycle times, category usage and risk
  • Partner with other internal teams, including Onboarding and Recruitment, to continually streamline service delivery and improve processes and overall user experience
  • Oversee EMEA petition auditing to ensure consistency and accuracy of filings
  • Develop country-level compliance guides, operational processes and controls to maintain Amazon’s sponsor obligations, and actively identify and close any gaps
  • Drive strategy analysis for entity restructures, M&A sand in-country expansions
  • Travel as needed to Amazon EMEA locations to meet with local stakeholders and partners
  • Master’s degree in a related field such as HR, legal or business management
  • Demonstrable global immigration experience, including high volume experience in 5 or more countries in the EMEA region
  • In-depth technical knowledge of immigration law and processes in at least two of our high volume EMEA countries (the UK, Luxembourg, Ireland, Germany, Spain, UAE, KSA or South Africa)
  • Deep understanding of immigration landscapes and trends across the region
  • Track record in building, implementing and managing large-scale global immigration programs
  • Global immigration vendor transition and new country on-boarding experience
  • Experience managing global and country-specific immigration audits
  • Experience negotiating immigration concessions with government authorities across EMEA
  • Ability to adapt to change and collaborate effectively at all levels, in a highly matrixed environment
  • Excellent written and verbal communication skills
  • Solid sense of accountability, sound personal judgment and ability to adapt to change
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