Team Leader - Battersea

LOAF London 2 months ago

At Loaf we make insanely comfy sofas, beds and other laid-back wares that help people lead happier, more relaxed lives. And now we are 10 years old, and having reached £50m turnover, we're looking for talented people to help us on our journey to the next level. We're looking for a fabulous part-time Team Leaders to join our Battersea Shack to deliver 'knock-your-socks-off' customer service in line with the Loaf experience.

Key Responsibilities:

Sales:

  • To welcome and engage in conversation with every Shack visitor
  • Ensure tiptop product knowledge and understanding of the brand at all times in order to portray the Loaf culture and deliver expertise to our customers
  • Consistently provide helpful and informed service
  • Aid customers with their selections and provide honest opinions and styling advice when required
  • Process cash and card transactions
  • Assist customers with processing orders online
  • Uphold our Cor! Values and adhere to the Loaf Sales Policy

Shack:

  • Implement and maintain the Loaf image to the highest standard by adhering to the Shack Retail Guidelines
  • Ensure visual presentation is upheld with the care you would give to your own home
  • Actively rotate stock with consideration of Loaf's most commercial products, to keep showroom fresh and exciting involving VM leads where necessary.
  • Undertake replenishment and management in an efficient and timely manner
  • Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
  • Maintain a safe and healthy work environment
  • Have an awareness of store and stock security requirements
  • Inform the relevant manager as and when any showroom or product maintenance is required

General:

  • To have a passion for the Loaf brand and product
  • Work effectively within the team and alongside showroom managers
  • Ensure all feedback from customers is passed on in a constructive manner

Management Responsibilities:

  • Resolve tricky customer queries and concerns to ensure customer satisfaction, escalate to the Shack manager when necessary
  • Inspire and support the team to provide the best Loaf experience, to directly impact sales
  • Observe and mentor the team, to capably provide feedback for improvement and development
  • Working with the management team to ensure Shack targets and goals are achieved and budgets maintained
  • Deliver training and product updates clearly & effectively to the team, identify when training is necessary
  • Effectively delegating and overseeing Loaf daily tasks
  • In conjunction with the Manager maintain and set staff rotas
  • Opening & closing Shack premises and recording staff attendance, absence etc
  • Assuming responsibilities of the Shack manager in their absence

Skills and Attributes:
Essential:

  • Proven previous experience within customer facing roles
  • Strong interpersonal skills with excellent communication and listening skills
  • The ability to work independently and show initiative
  • The ability to take responsibility and be accountable for your actions
  • Excellent attention to detail
  • Confidence and common sense
  • Excellent motivation and people management skills
  • Conscientious and diligent with focus on details and regard for the bigger picture
  • Organisational skills with the ability to be flexible to change
  • Demonstrate commercial awareness and passion for the Loaf brand
  • A great team player with the ability to promote and help build a positive work environment
  • Ability to support Management in communicating and realising shared vision for the Shack
  • Flexibility and availability to work at our Shack during our Monday to Sunday opening hours

Desirable:

  • Previous sales experience, including working towards commercially set targets
  • An awareness of the market, Loaf's customer base and competitors
  • The ability to identify areas for improvement and convey these effectively and positively to the team
  • Proven experience leading others within a team

If you do not hear back within two weeks of applying, you have not been successful at this time.

Loaf is an equal opportunities employer and we support diversity at all levels. We are committed to recruiting, retaining and developing all our Loafers regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation or any other characteristic that could be subject to discrimination. Applications are particularly welcome from BAME candidates.

Job Types: Part-time, Permanent

Benefits:

  • Bike to work scheme
  • Company pension
  • Employee discount
  • Referral programme
  • Sick pay

Schedule:

  • 8 hour shift
  • Day shift
  • Weekends

Work remotely:

  • No