Learning & Development Manager @ N Family Club - Shoreditch

Job Overview

2 months ago

Learning & Development Manager

N Family Club - Shoreditch

What we can offer you:
**We don’t settle for people who can just do the job, we are looking for people that go beyond that and always push us to be better than yesterday. We believe that this is what makes N Family Club a great place to be - a space where you’re never far away from the best minds to learn from.
We are obsessed with developing our teams and are proud to offer a range of training programmes and initiatives so that everyone can work on their development, regardless of individual learning style. As a growing business, we are able to provide interesting and non-conventional progression routes - there really is no shortage of opportunities here for the right person that is prepared to roll up their sleeves, get involved and work hard to grow our business.
Your mind, body and soul are important to us and are taken care of through our varied wellbeing programmes, including Headspace membership and ClassPass discounts. But we like to have some fun here too, so you could get involved in our social club or chill at our summer barbeque.
You can check out our full benefits package here but key highlights are; bonus scheme, contributory pension scheme, long service awards and a healthy learning fund. If you have children, you also get nursery discounts!

Who we are looking for:
**We are looking for an experienced and innovative person who can design and deliver a range of learning programmes across the organisation. Key focus areas will include leadership, coaching and onboarding.
Our Learning Manager is responsible for the delivery of training and the management of the N Academy Hub. You will advise, train, coach and support both nursery and support teams and have a tangible impact on delivering our wildly important goals. You will have line management responsibility for the Onboarding Trainer.
As Learning Manager, you will work with the Onboarding Trainer to ensure new team members receive a fantastic experience that is impactful, fun and inclusive. In addition, you will work with the wider team to embed a coaching culture across the organisation to advance leadership capability. You will work in collaboration with the Education Content Manager and Education Advisors to ensure the Academy supports wider training needs.
Day to day you will:

  • Develop and deliver training to our nurseries and support office, ensuring that the support given makes a quantifiable difference to the delivery of our wildly important goals
  • Management and accountability for the N Academy Hub
  • Line management of Onboarding Trainer
  • Design and deliver leadership training for nursery and support teams
  • Implement any training required in line with trends identified through parent and team feedback
  • Work with the support team to ensure training dates are accurate, up to date and communicated effectively
  • Be an advocate for our policies and procedures every day and create an open culture of behavioural safety
  • Promote a coaching culture that promotes the giving and receiving of feedback
  • Support the successful launch of new nurseries and integration of acquisition nurseries via training, ensuring teams are set up for success
  • Signpost teams to appropriate N content, training and tools to meet the needs of their nursery. Identifying opportunities for future training and respond accordingly
  • Follow up on communications, training and initiatives to ensure successful implementation
  • Champion the sharing of best practice to inspire and celebrate success
  • Attend meetings with the wider Education Team and other support functions to provide a joined-up approach across the group to support us to achieve our wildly important goals
  • Create an environment where everyone plays as a team, reaches their full potential, promotes the N Family Club culture and values, and thrives on feedback
  • Be a role model for exceptionally high standards, never cutting corners
  • Be abreast of current leadership trends and emerging research
  • Work in collaboration with with the Compliance Manager to ensure that all team members have relevant and up to date training in place
  • Report training statistics to key stakeholders
  • Respond to learning queries as they arise
  • Work a flexible work pattern within the nursery opening hours (7am-7 pm), with the flexibility to attend out of hours meetings and events as required

What you will need to bring with you:

  • Experience of working in a multi-site, nursery group, in a training and development role
  • Experience in delivering leadership and coaching training
  • Experience of managing a Learning Management System (LMS) to organise, track and monitor the impact of training
  • Confident in various forms of delivery such as a webinar, virtual training and face-to-face
  • Design of e-learning courses (desirable)
  • Experience in coaching, training and advising nurseries to improve outcomes
  • Prior experience of a growing business ideally with experience of integration and organic growth


  • Relevant degree level Early Years Qualification; Education or Leadership and Management (Essential)
  • Accredited Coaching Qualification (Desirable)
  • Training qualification (or willingness to complete qualification)
  • Full clean driving licence


  • Inspirational: Inspire others to develop themselves and their teams to achieve common goals
  • Technical knowledge: early years, leadership and coaching
  • Communication: can deliver training in a clear, concise manner. Has strong communication skills, including oral, written and verbal
  • Result orientation: Relentlessly focused on outcomes, effectiveness and accountability
  • Team working: Encourages cooperation. Aware of the needs of others and responds flexibly Is open to the ideas of others. Shares information and supports other team members. Can get things done with others and set realistic objectives
  • Seeks opportunities to develop others
  • Action orientation: Bias for action and pace of execution
  • Independent: takes the initiative: Takes responsibility for own time and effectiveness. Can spot and implement opportunities for improving situations

Personal attributes:

  • Passion and positivity (you always see the glass half full)
  • Able to reflect on one’s self and respond positively and improve, committed to reflective practice and self-improvement
  • A love for parent partnerships (you really want to make people happy)
  • Ability to build trust and develop cohesive teams and promote a sense of belonging

Job Type: Full-time

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