Ticketing Product Manager
The CRM department manage the foundations across V&A CRM platforms and data insights, providing the basis for data-driven decision making when implementing the museum Audience Engagement Strategy. The department act as product owner for key audience management platforms (including CRM, Marketing Automation and Ticketing), working with key stakeholders to provide solutions and processes when collecting data, managing data, and using data.
The Ticketing Product Manager is responsible for the overall and continual success of our ticketing platform (currently Galaxy Ticketing). They manage the product backlog and roadmap on a day-to-day basis, and partner with different areas of the museum, capturing business goals and turning these into solutions, and managing them through to delivery. The Product Manager is the escalation point for major support issues relating to the product, as well as owning the governance of data within the product (including data acquisition, data quality, data integrity and integration with other platforms). This role acts as the Subject Matter Expert (SME) for all initiatives relating to this ticketing product.
Closing date for receipt of applications is 5 February 2021 at 23:59.
Interview dates are to be confirmed.
Please note this role is open to both internal and external applicants. For internal applicants, salaries are open to variation depending on contractual terms and preference will be given to any employee currently at risk of redundancy.