Hospitality Service Expert - Front Office

Holiday Inn London - Heathrow M4,jct.4 West Drayton a month ago

Hospitality Service Expert - Front Office

HI London - Heathrow M4 Jct.4

The Opportunity

A truly flexible position, working multi-functionally across the entire hotel operation as and when the business requires such as Reception, Conference & Events, Restaurant and Bar and Housekeeping, personally ensuring that our guests receive exceptional service at all times and that all aspects of the operation are maintained and presented to the highest possible standard.

whilst a flexible position, this role will predominantly be based in the Front Office department. Previous experience within a hotel or other hospitality reception background is advantageous howeevr full training is provided upon joining.


  • Our enviable employee discounts on bedroom rates across all the IHG portfolio
  • Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing
  • Access to 24/7 Online GP Service - 24/7 access for all employees so they can talk to a doctor when the really need to most
  • Hospital Plan
  • Online Health Portal
  • Eye Care
  • Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out and even holidays!
  • Health Screening
  • Pension Scheme
  • Free meals on duty
  • Cycle to Work - Our Cycle2Work schemes from Evans Cycles and Halfords helps all our employees save money and keep fit.


Skills and knowledge

  • Proven experience of working in a customer facing role
  • Proven experience working in a hospitality environment
  • Good level of numeracy and literacy skills
  • Excellent oral and written Communication skills
  • Problem-solving skills and attention to detail
  • Strong Organisation and Planning skills and the ability to prioritise appropriately


Personal attributes

  • Have sustained a good time and attendance record
  • Ability to work under pressure and carry out instructions
  • Ability to work alone and unsupervised
  • Fully flexible with working hours/shifts
  • Possess a can-do attitude
  • Good understanding of the English language
  • Ability to work flexibly to meet the needs of the role


The Holiday Inn Heathrow M4Jct4 is the Flagship property in the LGH portfolio, as part of our commitment to growing and investing in the portfolio, the hotel has undergone renovations to create a fabulous Open Lobby.

Minutes from London Heathrow Airport, the property boasts an impressive 615 guest rooms over 10 floors with three diverse Food & Beverage outlets, including a stunning bar and all-day dining lobby lounge, an exclusive Gin parlour -T6 Bar and Terrace and our established Seasons restaurant. The hotel also has an extensive and fully catered for Conference Centre ‘The Academy’, a fully kitted fitness centre and an exclusive yet convenient Hoppa Shuttle bus service to all Heathrow Terminals.

The hotel provides free on-site parking for staff